Shipping policy

Shipping Policy

At Torivok, we are committed to delivering your order quickly and securely. Please review our shipping policy below to understand how and when your order will be shipped.

1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Rates & Delivery Estimates
We offer standard shipping to our customers. Delivery times depend on your location:
- Estimated Delivery Time: 7–15 business days.
Please note that unexpected delays (such as customs clearance, postal delays, or high-volume seasonal periods) may occasionally occur.

3. Shipping Destinations
Currently, we ship to addresses within our supported regions. If you have any questions regarding shipping to your specific location, please contact us at help@torivok.com.

4. Shipping Confirmation & Order Tracking
Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

5. Customs, Duties, and Taxes
Torivok is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Lost or Damaged Packages
If your order is lost or damaged during transit, please contact us immediately at help@torivok.com so we can assist you with the carrier or work out a satisfactory solution.

If you have any further questions, please feel free to reach out to us at help@torivok.com.